Persons with disabilities are entitled to travel with an assistance dog or guide dog. These dogs can always be transported in the cabin free of charge and are automatically assigned a seat in the front of the aircraft. In case of long-distance flights, the seat can be located in the first Plus row (seats providing extra legroom).

Please observe the following instructions when travelling with an assistance dog or guide dog:

• the dog must always wear a standard identification harness from a recognised organisation or association.
• the dog must not be transported in a pet carrier and may not occupy a separate seat.
• in case of flights of 8 hours or more, written confirmation may be required stating that the dog is able to control its bladder movements on the flight, in such a way that there will be no health or sanitation issues to other passengers on board.
• it is advisable to always carry the dog's certificate issued by a recognised organisation with you during the flight.
• you must present two copies of the form Appendix F23 Live Animal Acceptance Checklist filled in and signed at the check-in counter.
• Submit your REQUEST FORM