- FAQ
- Arrival and Departure
- Special Assistance.
- Can I take an assistance dog or guide dog with me?
Can I take an assistance dog or guide dog with me?
Travelling with your assistance or guide dog
You can bring your assistance or guide dog into the cabin free of charge. We'll automatically assign you a seat at the front of the aircraft. On long-distance flights, this might be in the first Plus row with extra legroom.
What you need to know:
Your dog must wear a standard identification harness from a recognised organisation or association. The dog travels at your feet and cannot be in a pet carrier or occupy a separate seat.
For flights of 8 hours or longer, you need written confirmation that your dog can control its bladder during the flight without causing health or hygiene issues for other passengers.
Bring your dog's certificate from a recognised organisation with you during the flight.
At check-in, you need to present two completed and signed copies of the Live Animal Acceptance Checklist (Appendix F23).
Submit your assistance dog travel request form