- FAQ
- What should I do if my baggage is missing?
What should I do if my baggage is missing?
Despite all precautions, baggage can sometimes go missing. Report it to the ‘Lost and Found’ desk at the airport of arrival before you leave the airport. No arrangements can be made without this report. You will need the booking number, boarding pass and baggage label.
Even if you are already outside the baggage hall, you can still go back inside until you reach the 'Lost and Found', again you will need your booking number, boarding pass and baggage label.
If you have an ID, passport, medical material or medication that has gone missing at Zaventem, you can contact Brussels Airport for this at 'Lost and Found' so that they can quickly search for this missing item.
If you have not already done yet, please contact us as soon as possible via the complaint form on ‘my TUI’.
Once the baggage has been located, the carrier will make every effort to deliver it as soon as possible. Track your lost/delayed luggage via Worldtracer.