- FAQ
- Arrival and Departure
Arrival and Departure
Baggage.
- Am I allowed to bring a drone?
- Am I allowed to bring fishing material?
- Am I allowed to bring humanitarian baggage?
- Am I allowed to bring hunting and sporting weapons?
- Am I allowed to bring medical supplies on the aircraft?
- Am I allowed to bring musical instruments?
- Am I allowed to bring my wedding dress into the cabin?
- Am I allowed to put luggage straps around my suitcase?
- Am I allowed to put wrapping foil around my suitcase?
- Can I bring sports equipment?
- Can I insure my baggage?
- Can I take an urn?
- General information dangerous goods
- How can I request additional oxygen during the flight?
- How much hand baggage can I take ?
- How much hold baggage can I take and book in advance?
- How should I report extraordinary baggage when booking?
- What are the EU restrictions for carrying liquids in hand baggage?
- What should I do if my baggage is missing?
- What should I do with my stroller/pram/child safety seat?
- Which baggage am I not allowed to bring on the aircraft?
- Which baggage can I take for a baby (under 2 years old)?
- Which batteries am I allowed to take with me?
- Which objects are not allowed in my hand baggage?
- Which technical appliances am I allowed to take in hand baggage?
Check-in/online check-in
- Can I check in online for all flights?
- How can I check in online?
- Must I check in all passengers of my travel party at once?
- What document do you receive after online check-in with a baby?
- What is the check-in time for TUI fly flights/ Freebird?
- When can I check in online?
- Where should I present myself to check in at the airport?
- Why can’t I check in online with TUI fly?
- Why should I check in online?
Children.
- Am I allowed to bring baby food for use during the flight?
- Am I allowed to let my underaged child travel alone and what are the formalities that must be complied?
- How do I book a ticket for my baby?
- How do you make a booking for an unborn baby?
- Until what week of my pregnancy am I allowed to travel and what documents are needed?
- What if you travel as an adult with 2 babies?
- What if you wish to book a seat for a baby under 2 years old?
- What kind of assistance does my underaged child get at the airport?
On board.
- Am I allowed to bring my own food for the flight?
- Can I fly with a plaster?
- For which destinations can I book Deluxe?
- For which destinations can I book Fly Deluxe?
- How can I communicate special meal preferences?
- How do I book meals in my reservation?
- Inflight entertainment
- Is there a warranty on in-flight purchases?
- What are the methods of payment during the flight?
- What does TUI fly do for passengers with nut allergies?
- What tax-free items are offered during the flight?
Pets.
- Am I allowed to bring a pet other than a dog or cat?
- Can I bring my dog or cat in cabine?
- Can I bring my dog or cat in the baggage compartment?
- Can I buy a pet cage or soft bag at the airport?
- Can I transport a snub-nosed dog or cat?
- How do I add a pet to my reservation?
- What are the requirements for transporting my pet?
Seat reservation.
- Am I required to book a seat type with TUI fly?
- Can I always recline the seatback?
- Can I change or cancel my seat type reservation with TUI fly?
- Can my booked seat number on board be different?
- Can our entire party sit together even if we have different booking numbers?
- Do I have to book a seat type if I bring a pet in the cabin?
- Do I need to present proof of my booked seat type at check-in?
- How and when can I book my seat type with TUI fly?
- How do you book a seat for children travelling with an adult(s)?
- What are the conditions for an emergency exit seat type?
- What does a "seat type" mean?
- What happens to booked seat type in case of combined flights (with stopover)?
- What happens to my TUI fly booked seat type if my booking changes or is cancelled?
- What seat types can I book with TUI fly?
- When can I book my seat type with TUI fly?
- Where can I find my type of seat reservation?
- Why are you unable to book a seat type with TUI fly?
Special Assistance.
- Are there priority seats for passengers with reduced mobility?
- Can I (or my child) travel with a contagious disease?
- Can I bring my electric wheelchair and mobility aids?
- Can I take an assistance dog or guide dog with me?
- Info about wheelchairs with LITHIUM batteries
- Info on wheelchairs with leakproof and non-spillproof batteries
- Passengers with auditory and/or visual impairment
- Passengers with developmental and/or cognitive impairment
- Safety instructions for passengers requiring assistance
- What assistance is available for passengers with reduced mobility?